Vape Monster City offers return for replacement or refund of faulty items or those which are not fit for purpose while adhering to the UK Sales of Goods Act. We are unable to accept returns for products that have been opened or used or any items that have been used or damaged by the customer. Read our complete return policy on our Terms & Conditions page
For each vaporizer, the warranty period and coverage is pursuant to the manufacturer’s warranty policy. Most vaporizers come with a 1 year manufacturer's warranty. In most cases we can handle the entire warranty process on some vaporizers, but some manufacturer's like DaVinci, Haze and Magic Flight request that all warranty claims are processed by them directly. We will assist customers wherever possible. Please get in touch if you have any questions concerning the warranty on your vape.
Instead of burning the material, your product is heated at a much lower temperature. This allows one to receive all of the benefits that blends have to offer without the carcinogens and other nasty by-products that are released during combustion using traditional methods. Read our blog on Vaporizing vs Smoking
With Conduction vaporization, your blend is placed in direct contact with the heating source. On the other hand, Convection vaporization occurs when hot air passes over the blend, but never actually touches the heating element/source. Feel free to read our full guide here: Guide to Convection and Conduction
Yes! Vape Monster City sells many of the most popular vaporizers, some of which are manufactured in North America. No need to worry though - whenever you purchase a vaporizer from Vape Monster City we will include a UK compatible plug - no need to spend your time and money
Some cards may not work with our credit card gateway, Cybersource. If you receive a General Decline Of Card Error, we recommend trying an alternative form of payment or contacting your bank as they may need to approve the charge. 95% of payment errors are resolved when customers contact their bank to approve the charge.