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    Warranty and services

    What products are warranted?

    For each vaporizer, the warranty period and coverage is pursuant to the manufacturer’s warranty policy. Most vaporizers come with a 1 year manufacturer's warranty.

    Where to go for warranty service?

    If you have a problem with your vape you can go straight to the manufacturer or alternatively contact us here. In most cases we can handle the entire warranty process, but some manufacturer's like DaVinci and Magic Flight request that all warranty claims are processed by them directly. We will assist customers wherever possible. Please get in touch if you have any questions concerning the warranty on your vape.

    I can exchange or return an item?

    Vape Monster City offers return for replacement or refund of faulty items or those which are not fit for purpose while adhering to the UK Sales of Goods Act. We are unable to accept returns for products that have been opened or used or any items that have been used or damaged by the customer. Read our complete return policy on our Terms & Conditions page.